Handling refunds

This covers responding to refund requests from participants and canceling your event.

Refund basics

1. Decide on the refund based on the cancellation policy stated on your event page.
2. To refund, process it from the participant's entry in the attendee management screen.
3. The refund goes back to the card used for purchase, and the participant is notified.

If you cancel the event

• Notifying all registrants is the top priority.
• Refunding paid tickets in full is generally the right call for maintaining participants' trust.

Preventing disputes

Always state your cancellation policy (refund deadlines and conditions) on the event page before sales begin. A missing policy is a common source of refund disputes.