Payment history and receipts

Payments for tickets purchased online are listed on the Payment History page. For eligible payments, you can issue a receipt (PDF) with an addressee of your choice.

Viewing your payment history

1. Sign in and click your account icon at the top right of the screen.
2. Select "Payment History" from the menu.
3. Your payments are listed with the event, ticket, amount, refunded amount, status, and payment date.

Each payment shows one of the following statuses: Paid, Processing, Refunded, or Partially refunded.

Issuing a receipt

1. Click the "Receipt" button on the payment in the list.
2. Enter the addressee name.
3. Click the download button to save the receipt (PDF).

The addressee cannot be changed once set, so double-check the spelling before downloading. You can re-download the same receipt later with the addressee you set.

Receipts are issued in Japanese. If the issuer has registered a Japanese invoice registration number, it appears on the receipt.

If you cannot issue a receipt

The "Receipt" button is not shown, and receipts cannot be issued, for the following payments:

• Refunded or partially refunded payments
• Payments made in a currency other than Japanese yen
• Payments still shown as "Processing" (available once the payment is finalized)
• Payments with a total of 0 yen (for example, fully discounted)

If pressing the "Receipt" button shows "Online receipts are not available for this event", the organizer has not set up receipt issuer information; please contact the event organizer. Also contact the organizer if you need to correct the addressee.