Refunds and receipts

Refunds

Refund availability and conditions are set by each event's organizer. If you wish to request a refund, contact the event organizer.

Approved refunds are returned to the credit card used for purchase. Depending on your card issuer, it may take several days to a few weeks to appear on your statement.

Receipts

Your purchase confirmation email serves as proof of payment. You can also issue a receipt (PDF) with an addressee yourself from the Payment History page. See Payment history and receipts for details.

If you cannot issue a receipt from the Payment History page, please contact the event organizer.

If the event is canceled

For events canceled by the organizer, follow the organizer's instructions regarding refunds.