Running day-of check-in

At the venue, staff check participants in by scanning the QR codes they present.

Preparation

• Add reception staff to the event with the RECEPTIONIST role or higher.
• Confirm that reception devices (phones or tablets) can sign in to the management screen and open the scanner.
• Splitting reception into lanes helps prevent congestion.

On the day

1. Staff open the scan screen.
2. Scan each participant's QR code. The scan screen shows the participant's registered photo, which you can use to verify their identity.
3. The entry status updates to "Checked In".

Common issues and how to handle them

• A participant cannot show their QR code — search for them by name and check them in manually.
• If the scan finds nothing — scanning only finds entries that are "Confirmed" or "Checked In". For pending, awaiting-payment, canceled, or declined entries, it shows "Entry not found". Check those participants' status in the attendee list.